What To Do If You Break Down
Breaking down is stressful enough without wondering what to do next. Here's a quick guide to staying safe while you wait, plus answers to the questions we get asked most.
If You Break Down, Follow These Steps
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Get to safety first
Put your hazard lights on. If you can safely do so, move off the carriageway — onto the hard shoulder, a layby or a side road. If you're on a motorway and can't get off it, stay in the vehicle with your seatbelt on unless it's unsafe to do so, or exit on the passenger side away from traffic and stand behind a barrier if there is one.
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Call for help
If you or anyone else is in immediate danger, call 999 first. Otherwise, call or text us and we'll get moving straight away.
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Know your location
Have your postcode, nearest landmark, or motorway junction/mile marker ready. If you're not sure, apps like what3words can help pinpoint your exact position quickly.
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Stay safe while you wait
Keep away from moving traffic, stay behind any barriers if you can, and keep your hazard lights on. Wear a hi-vis vest if you have one.
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Have your details ready
When we arrive, it helps to have your registration, make and model, and a quick description of the fault ready to go — it speeds things up on both ends.
How Much Does Vehicle Recovery Cost?
There's no single flat rate for vehicle recovery — the price depends on a few things:
- Distance — how far we need to travel to reach you, and how far the vehicle needs to be taken.
- Vehicle type — cars, vans and larger vehicles can require different equipment.
- Time of day — call-outs late at night or on holidays can differ from daytime jobs.
- Accessibility — an easy roadside pickup is quicker than a tricky recovery from a ditch, verge or tight space.
The best way to get an accurate price is to call or text us with the details — we'll give you a clear, upfront quote before we set off, so there are no surprises.
Frequently Asked Questions
How quickly can you get to me?
We're on call 24 hours a day, 7 days a week. Response times depend on your location and how busy we are, but we're based in Sheffield and aim to reach you as quickly as possible — call us and we'll give you an honest estimate straight away.
How much does vehicle recovery cost?
Cost depends on distance, vehicle type, time of day and accessibility. Call or text us with your details and we'll give you a clear, upfront quote before any work begins.
What types of vehicles do you recover?
We recover and transport cars and vans as standard. If you have a different type of vehicle, give us a call to check we can help.
Can you collect from a private driveway or car park?
In most cases, yes. Let us know the exact location and any access restrictions when you call, so we can send the right vehicle for the job.
Do you collect scrap or unwanted cars?
Yes — we collect scrap and unwanted vehicles and aim to make the process as quick and straightforward as possible. Call us with your vehicle details to get things moving.
Are you available on weekends and bank holidays?
Yes. We operate 24 hours a day, 7 days a week, including weekends and bank holidays.